Privacy Policy

Stored Moments respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, create an account, upload memories, or use our services.

Information We Collect

When you place an order, create an account, contact us, or use Stored Moments services, we may collect information such as your name, email address, phone number, billing and shipping address, order information, and account details.

For personalized products, we may also collect names, dates, messages, engraving instructions, stories, photographs, videos, and other information or media that you choose to provide for the creation of your shadowbox and personalized Video Slideshow.

How We Use Your Information

We use the information you provide to process and fulfill your order, create and personalize your shadowbox, communicate with you about your order, provide customer support, manage your account, and provide related Stored Moments services.

Information and media you provide may also be used to create, host, and provide access to your personalized Video Slideshow as part of your Stored Moments experience.

Cookies

Stored Moments uses cookies and similar technologies to help our website function properly, maintain your shopping cart and account session, remember certain preferences, and improve your experience on our website.

Our website and service providers may also use cookies necessary for features such as checkout, payment processing, security, website performance, analytics, and embedded media. You can control or disable certain cookies through your browser settings; however, disabling necessary cookies may affect some website features.

Embedded content from other websites

Stored Moments may use or display content provided by third-party services, such as embedded videos or other media. Embedded content from another website may behave in the same way as if you visited that website directly.

These third-party services may collect information, use cookies, or track interactions with their content according to their own privacy policies. Stored Moments does not control the privacy practices of third-party websites or services.

Who we share your data with

Stored Moments does not sell or rent your personal information. We may share information only with trusted service providers when necessary to operate our website, process payments, fulfill and ship orders, provide account features, store customer-provided content, host video content, or provide other services related to your order.

These service providers receive only the information necessary to perform their services and may handle information according to their own privacy policies.

How long we retain your data

Stored Moments retains personal information for as long as reasonably necessary to fulfill orders, provide customer accounts and related services, maintain business and transaction records, comply with legal or tax requirements, resolve disputes, and protect our business.

Customer-provided photographs, videos, stories, and other memory content may be retained as necessary to create, maintain, and provide access to your personalized Video Slideshow. If you request deletion of eligible information or content, we will process the request subject to any information we are required or permitted to retain for legal, security, fraud-prevention, or legitimate business purposes.

What rights you have over your data

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information we maintain about you.

You may contact Stored Moments through our Contact page to submit a privacy-related request. We may need to verify your identity before completing certain requests. Some information may be retained when required or permitted for legal, tax, security, fraud-prevention, or legitimate business purposes.

 

Where your data is sent

Stored Moments may use trusted third-party service providers to operate our website and provide our services. Information may be processed or stored by providers that support website hosting, payment processing, order fulfillment, shipping, customer accounts, file storage, Video Slideshows, video hosting, email communications, security, and related services.

Some service providers may process or store information in locations outside your state or country. When we use third-party providers, information is handled according to their applicable privacy practices and policies.