Returns & Cancellations
Every Stored Moments shadowbox is handcrafted and personalized specifically for you. Because each piece is custom-made using the information you provide, returns and cancellations are handled differently than standard retail products.
Personalized & Custom Orders
Because each Stored Moments shadowbox is made specifically for you using your selected names, wording, engraving, and other personalization details, personalized orders cannot be returned or exchanged due to a change of mind, incorrect information submitted with the order, or personal preference after production has begun.
Cancellations
If you need to cancel your order, please contact Stored Moments as soon as possible. Orders may be canceled for a full refund if production has not yet begun. Once production has started on your personalized shadowbox, the order cannot be canceled or refunded.
Damaged or Incorrect Orders
If your shadowbox arrives damaged or if we made an error in the personalization of your order, please contact Stored Moments as soon as possible. Include your order number along with clear photos of the item and packaging when applicable. We will review the issue and, when appropriate, repair or replace the item at no additional cost to you.
Customer-Provided Information
Please review all names, dates, spelling, wording, engraving, and other personalization details carefully before submitting your order. Stored Moments creates your shadowbox using the information you provide. We are not responsible for errors in information submitted by the customer.
Refunds
Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued. Original shipping charges, when applicable, are non-refundable unless the return or replacement is the result of an error by Stored Moments
Questions About Returns or Cancellations
If you have questions about a return, cancellation, damaged item, or refund, please contact Stored Moments through our Contact page. Please include your order number so we can assist you as quickly as possible.