Shipping & Delivery
Every Stored Moments shadowbox is handcrafted and personalized specifically for you. Because each piece is made to order, please allow time for us to carefully create, inspect, and prepare your shadowbox before it ships.
Processing Time
Because every Stored Moments shadowbox is individually handcrafted and personalized, please allow approximately 2–3 weeks for production before your order ships. Production time begins once all personalization details needed to create your shadowbox have been received and confirmed.
Shipping & Transit Time
Once your shadowbox has been completed and carefully inspected, your order will be prepared for shipment. You will receive a shipping confirmation with tracking information once your order is on its way. Shipping transit time is separate from the 2–3 week production period and may vary depending on your location and the shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the available shipping method. The total shipping charge will be displayed before you complete your purchase. There are no additional shipping charges after your order has been placed unless a delivery address change requires an adjustment.
Delivery & Tracking
Once your order ships, you will receive a shipping confirmation with tracking information so you can follow your package during delivery. Please allow time for the carrier to update tracking after your shipping confirmation is sent. Stored Moments is not responsible for carrier delays once a package has been accepted by the shipping carrier.
Shipping Address Changes
Please review your shipping address carefully before placing your order. If you need to make a change, contact Stored Moments as soon as possible. Once an order has shipped, we cannot guarantee that the delivery address can be changed or redirected. Additional carrier charges resulting from an address change may be the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged, please contact Stored Moments as soon as possible and include photos of the packaging and the damaged item so we can review the issue. If a package is lost in transit, please contact us and we will work with the shipping carrier to determine the appropriate next steps.
Questions About Your Shipment
If you have questions about your order, shipping status, or tracking information, please contact Stored Moments through our Contact page. Please include your order number so we can assist you as quickly as possible.